Privacy

This policy explains how AHMED AMER LLC, under the FullTimeDigi name, processes data when merchants use its direct services or shopping assistant.

This may include store, merchant, and user identifiers needed for installation and permissions; merchant-authorized catalog data such as names, descriptions, categories, options, availability, prices, and product links; shopping-assistant conversation text and limited usage events; questions asked to the support assistant on the FullTimeDigi site (the question and the earlier turns of the same conversation only, to answer it; these conversations are not stored); and security and operational logs. The current version does not request access to store orders or store-customer data.

We use data to connect stores, synchronize catalogs, provide recommendations linked to real products, show no-match signals and assistant usage indicators, protect the service, and handle support.

We do not sell personal data. Infrastructure and hosting providers may process data on the service's behalf as needed for operation. Support-assistant questions are sent to our AI model provider (Anthropic), outside Saudi Arabia, only to generate the reply. When a store turns on the shopping assistant's AI understanding, the shopper's message is sent to an AI model from OpenAI solely to understand what the shopper is looking for; the products and prices shown are chosen by FullTimeDigi's own engine, not by the model. Before the message is sent, we automatically try to remove phone numbers, email addresses, links, card and IBAN numbers, ID numbers, order and reference numbers, and addresses; automatic detection cannot catch every format, and the other words the shopper typed, including names, may be sent, so we ask shoppers not to type personal details in the chat. Under OpenAI's API data controls, OpenAI does not use this data to train its models, and may keep it for up to 30 days for abuse monitoring, and longer where required by law or to prevent harm; it may be processed outside Saudi Arabia. When a merchant asks us to write a description for a product that has none, that product's data from their store (such as its name, type and options), the merchant's answers to our questions about it, and excerpts of other product descriptions from the same store, as examples of its style, are sent to an AI model from OpenAI solely to write a draft description; the merchant reviews the draft, and nothing is written to their store unless they approve it. The same OpenAI terms described above apply to this data. Connection keys are encrypted and each store's data is isolated. We do not store card details or payment instruments; the payment provider processes them, while transaction/subscription identifiers, status, amount, and currency may be handled as needed to provide the service and establish entitlement.

Data is retained while needed for service, security, or legal obligations. Shopping-assistant conversation messages are kept for 90 days from when they are sent, then deleted. Uninstallation stops connection and synchronization. Merchants may request deletion through FullTimeDigi support; the minimum security or transaction records may be retained where required by law.

Request access, correction, or deletion at hello@fulltimedigi.com or through FullTimeDigi support. We verify store ownership before acting on store-data requests.