Support

FullTimeDigi is a direct commercial service operated by AHMED AMER LLC. Email hello@fulltimedigi.com about connection, catalog improvement, the assistant, billing, or refunds. Never send passwords or connection keys.

If a store URL cannot be read, verify it is public and retry from Smart Catalog Read. If the problem remains, send the URL and visible error without credentials. If the catalog is stale, open your store page, choose Smart Catalog Read, and select Reread. Reviewing collections afterward is optional and does not block the assistant.

Ensure the store is connected and has a valid catalog, then review the assistant status. Send the store name and visible error without passwords or session tokens.

Email support to request store-data deletion; provide only the store name and we will verify ownership. You can archive a store or delete your account in the app settings. For subscription or transaction questions, include only an order or transaction identifier when available, never card details.

Use the refund page or email us from the address associated with your account, with an order number if available. Each refund request is reviewed before we respond.

Current support is for early-access stores. The email above is the official support channel.

For catalogs exceeding 500 products, email us for a tailored offer describing scope and price before any payment.

For catalogs exceeding 2,000 products, email us for a tailored Sales Assistant offer describing scope and price before any payment.